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Travel & Tourism · Omnichannel

Tabeer Tourism: every channel, one inbox

WhatsApp, Instagram, and email unified with AI-assisted replies — so no enquiry goes cold overnight.

4 → 1

Channels in a single inbox

24/7

Instant first response

~70%

Of routine enquiries auto-handled

What we used
  • Omnichannel inbox
  • AI chatbot
  • WhatsApp Business API
  • CRM sync
The challenge

Enquiries scattered across apps — and going cold

Travellers reached out on WhatsApp, Instagram, Facebook, and email, and the team jumped between apps trying to keep up. Messages arriving after hours sat unanswered until morning, by which point the customer had often booked elsewhere.

What we did

Unify the channels, automate the first response

We brought every channel into one shared inbox so the team sees all conversations in a single place, then added an AI chatbot to answer common questions, qualify enquiries, and capture details instantly — handing off to a human when it matters. Every conversation syncs to the CRM with full context.

The results

What changed for the business after go-live.

One inbox for WhatsApp, Instagram, Facebook, and email
Instant 24/7 first responses, even overnight
Routine questions answered automatically, freeing the team
Every enquiry captured and synced to the CRM
No more leads lost to slow replies
We used to lose people overnight simply because no one replied in time. Now every message gets an instant answer and lands in one place — our response times went from hours to minutes.
Customer Experience ManagerTabeer Tourism
Contact us

Partner with us for comprehensive IT

We're happy to answer any questions you may have and help you determine which of our services best fit your needs.

Call us at: +971 56 453 4290

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