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Travel & Tourism · Development

Tabeer Tourism: one connected system

Bookings, payments, and follow-ups unified — how a UAE travel operator stopped losing leads between tools.

3 → 1

Systems unified into one platform

<100 days

From kickoff to go-live

100%

Of bookings tracked end to end

What we used
  • ERP implementation
  • Booking engine
  • Payment integration
  • CRM
The challenge

A growing operator running on disconnected tools

Bookings lived in one place, payments in another, and customer follow-ups in a third — with spreadsheets bridging the gaps. As volume grew, leads slipped between systems, reconciling numbers ate into every week, and no one had a single view of a customer or a trip.

What we did

One platform shaped around how they actually operate

We mapped the real booking-to-payment-to-follow-up flow and unified it on a single platform: enquiries, itineraries, payments, and customer history in one place, connected to a CRM so nothing goes cold. Delivered in sprints with weekly check-ins, then migrated their existing data and trained the team before cutover.

The results

What changed for the business after go-live.

Every enquiry captured and tracked from first touch to paid booking
Payments reconciled automatically instead of by hand
A single customer and trip history accessible to the whole team
Follow-ups triggered automatically — no leads left cold
Real-time visibility into bookings, revenue, and pipeline
For the first time we can see every booking and every customer in one place. Nothing slips through anymore, and our team spends time on guests instead of spreadsheets.
Operations LeadTabeer Tourism
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Call us at: +971 56 453 4290

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