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Omnichannel & AI Chatbots

Every channel. One inbox. AI that works while you sleep.

The problem

Drowning in messages from everywhere?

WhatsApp. Instagram DMs. Facebook Messenger. Email. Your team is constantly switching between apps, missing messages, and watching leads go cold because nobody responded fast enough. You could hire more people — but in the UAE that means visas, salaries, office space. Costs that don't make sense when you're still growing.

The Orbitech way

One inbox. Automated intelligence.

We unify all your channels into a single inbox so your team sees every message in one place — no more app-switching, no more missed inquiries. Then we add AI chatbots that handle the repetitive work automatically: answering FAQs, qualifying leads, collecting information — and handing off to humans only when needed.

Under the hood

AI that answers in seconds

Your chatbot handles the repetitive questions, 24/7.

Messages from WhatsApp, Instagram and web chat are read, classified and answered automatically — the bot qualifies leads and hands off to a human only when it matters.

REVERSE(all_incident_reports)IF(AND(status = 200, retries < 3))OBJECT("parsed", PARSE_CSV(upload))MD5(fetched_payload)REVERSE(all_incident_reports)IF(AND(status = 200, retries < 3))OBJECT("parsed", PARSE_CSV(upload))MD5(fetched_payload)
JSONPATH(request.form, "$.phone")SORT(leads, BY(score), DESC)CLASSIFY(message, intents)FORMAT_DATE(created, "DD MMM")JSONPATH(request.form, "$.phone")SORT(leads, BY(score), DESC)CLASSIFY(message, intents)FORMAT_DATE(created, "DD MMM")
FIND(ARRAY(r,g,b), LAMBDA(v, v > 128))SUM(invoices.amount)SUMMARIZE(transcript)LOOKUP(sku, catalogue)FIND(ARRAY(r,g,b), LAMBDA(v, v > 128))SUM(invoices.amount)SUMMARIZE(transcript)LOOKUP(sku, catalogue)

What you get

Everything included — scoped clearly before any work begins.

Multi-channel integration (WhatsApp, Facebook, Instagram, Email, Web Chat)
Unified inbox setup
Custom AI chatbot development
Chatbot training on your FAQs & services
CRM integration for lead capture
Automated lead qualification
Analytics & reporting
After go-live

What changes

Up to 70% of inquiries handled automatically
Instant responses 24/7
No more missed messages
Leads captured and synced to CRM automatically
Team capacity multiplied without adding headcount
Faster response times = happier customers
Contact us

Partner with us for comprehensive IT

We're happy to answer any questions you may have and help you determine which of our services best fit your needs.

Call us at: +971 56 453 4290

  • Client-oriented
  • Results-driven
  • Independent
  • Problem-solving
  • Competent
  • Transparent
  1. We schedule a call at your convenience Pick a time that works — no obligation.
  2. We do a discovery & consulting meeting We listen, map your processes, and define success.
  3. We prepare a proposal Clear scope, timeline, and investment — before any code.

Schedule a free consultation

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